This Privacy Policy describes how ExoTrade ("we", "us", or "our") collects, uses, and shares information when you use our websites, applications, and related services (collectively, the "Service").
1. Information we collect
We may collect information such as:
- Account information: email address, username, phone number (if provided), and authentication identifiers.
- Transaction and usage data: deposits, withdrawals, trading activity, device/browser type, IP address, and timestamps.
- Support and communications: messages you send to us and related metadata.
2. How we use information
We use information to:
- Provide, operate, and improve the Service.
- Authenticate users, prevent fraud, and protect security.
- Comply with legal obligations and enforce our terms.
- Communicate service updates and respond to inquiries.
3. Legal bases (where applicable)
Depending on your region, we may process personal data based on contract necessity, legitimate interests, consent, or legal obligation. Where consent is required, you may withdraw it as permitted by law.
4. Sharing of information
We may share information with:
- Service providers who assist with hosting, analytics, communications, or security, subject to appropriate safeguards.
- Authorities when required by law, regulation, legal process, or to protect rights and safety.
- Business transfers in connection with a merger, acquisition, or sale of assets, as permitted by law.
6. Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and legal requirements.
7. Security
We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
8. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the information provided in the Service.
10. Children
The Service is not directed to children under the age of majority. We do not knowingly collect personal information from children in violation of applicable law.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date.
12. Contact
For privacy-related questions, contact us through the support channels listed on the website (when available) or at the contact information we provide in the Service.